Customer Service Operator

Own the Experience. Earn the Trust. Deliver Every Time.

Location: Manchester
Company: JAMA Logistics
Type: Full-time

This role isn’t about answering phones.

It’s about owning the customer experience.

At JAMA Logistics, we believe great logistics isn’t just about moving freight, it’s about trust, clarity, and reliability. Every delivery, every update, every interaction shapes how customers feel about us. That’s where you come in.

We’re growing fast, and we’re looking for a Customer Service Operator who genuinely cares about people, takes pride in doing things properly, and wants to be part of building something bigger than a job title.

The Mission

Your mission is simple, make every customer feel looked after.

You’ll be the bridge between our customers and our operations team, ensuring communication is clear, problems are solved fast, and nothing falls through the cracks. When customers think of JAMA Logistics, you help ensure they think “professional, responsive, dependable.”

What You’ll Be Responsible For

• Being the first point of contact for our customers, calm, professional, and solutions-focused

• Handling customer enquiries via phone and email with speed and confidence

• Processing bookings accurately and ensuring service requests are executed smoothly

• Tracking shipments and proactively updating customers, no chasing, no confusion

• Resolving issues and complaints with ownership, empathy, and urgency

• Keeping customer records and internal systems clean, accurate, and up to date

• Working closely with operations, logistics, and sales to deliver on customer promises

• Spotting inefficiencies and suggesting smarter ways of doing things

• Supporting the business with general admin, data entry, and documentation

• Ensuring all work aligns with company standards and UK logistics regulations

What We’re Looking For

• Experience in customer service or logistics (logistics experience is essential)

• Strong communication skills. you’re clear, professional, and confident

• Highly organised with strong attention to detail

• Comfortable using spreadsheets, Excel, and internal systems

• Able to multitask and stay composed under pressure

• A positive, team-first attitude. no egos, no excuses

• A mindset that takes ownership, not shortcuts

• Logistics or supply chain knowledge is a strong advantage

Why Join JAMA Logistics?

Because here, people matter.

• You’ll be part of a growing, ambitious logistics company

• You’ll work with a team that values excellence, teamwork, integrity, and results

• You’ll have see-clear pathways for career progression and development

• You’ll receive a competitive salary and benefits package

• You won’t be treated like a number, your contribution will be noticed